Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your 

We accept returns within 14 days of the item being delivered. To be eligible, items must be returned in their original condition.

Once your return is received and inspected, we will contact you notifying that we have received the item.

Please note that we do not offer refunds-returns will be issued as store credit only, which can be used on any future purchase.

Please contact if there are any queries:

Instagram: @kanakokadto_

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be issued with store credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at Instagram, @kanakokadto_.